Steve Yudewitz's Resume

Steve Yudewitz
Weston, FL 33331 United States

OBJECTIVE

Innovative, proactive, and resourceful leader, with extensive experience in training, project management, and customer service. Experienced Technical Writer and Instructional Designer. Strong practical and theoretical foundation in Adult Learning theory and design of blended learning programs. Possesses excellent communication, presentation, analytical, organizational, mentoring, planning, and project management skills. Seeking a position where I can leverage my skills to create positive change in an organization.

WORK EXPERIENCE
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November 2006 - Present Instructional Designer	LexisNexis	Boca Raton, FL
Co-develop sales certification training program Co-design and lead development of Solutions Value Selling education program, a blended learning curriculum involving podcasts, facilitator led distance learning, wikis, discussion groups, coaching and feedback sessions, and self-paced web based training. Co-facilitated education summits to develop competencies for new and existing sales representatives. Developed user manual for internal software application. -
February 2005 - November 2006 Instructional Designer	Florida Power and Light	Miami, FL
Design and develop classroom and web-based training. Partner with business units to create performance based training solutions. Develop Training Programs for Service Planners. Create new Associate Project Designer Training Program blending computer based training, classroom, and field work. Lead Instructional Design effort to enhance customer service training for existing curriculum. Mentor new Instructional Designers. Quality check the grammar, style, methodology, and content of materials developed by contractors. Spearhead effort to audit existing materials for potential Safety, Reliability, and Customer Service Issues. Lead team tasked with modernizing CBTs to meet new standards and converting paper based training to interactive web-based training. Create and maintain revision logs for existing documentation. Develop and maintain classroom and distance learning training interventions. Program Instructionally sound software simulations and demos for Power Quality Group. Develop content for and program web-based training. Leverage new technology to improve quality and efficiency of Instructional Design and Storm Recovery processes. -
2003 - 2005 Instructional Design Consultant	Consultnet	Plantation, FL
Created User Guides and Operating Guides for Global Mail Solutions and Automated Mail Processing. Oversaw and coordinated functionality and content testing of CBT modules Programmed CBT for "Travel University" using Toolbook. Developed Instructor Guides and Participant Guides for International Customer Service training. Revised procedures for multiple business units. Maintained database to track revisions through the stakeholder, Quality, and Compliance approval cycles. Developed on-line reference pages using Dreamweaver and FrontPage. Created CBT storyboards for Global Mail Processing and Credit Organizations. Worked with internal clients, compliance department and quality management organization to expedite transfer of new procedures and policies to on line reference system. Tracked revisions to CBTs, storyboards, and Participant Guides. -
1999 - 2002 Instructional Designer	American Express	Plantation, FL
Analyzed, designed, developed, implemented and evaluated employee training. Developed and documented procedures. Utilized adult learning theory and information mapping techniques to improve effectiveness of training. Trained and coached employees temporarily assigned to department. Developed curriculum under tight timeframes Developed Operating Guides for several different Business Units Key player in implementing first of its kind on-line intranet knowledge-base reference tool. Supervised data conversion, developed searchable content. Coordinated with web designers to improve usability. Consulted with end-users to ensure that site information was properly organized. Trained proper usage of site. Built macro that corrected style inconsistencies which reduced proofreading, resulting in $35K savings. Developed leadership programming for regularly scheduled departmental events. Set up new knowledge base and linked policy, procedure and information files. Facilitated diversity activities for team, raising awareness of workplace issues. -
2002 - 2003, 2005 Instructional Design Specialist	Abreon Group	Louisville, KY; Orlando, FL; Pittsburgh, PA; Columbus, OH; Plano, TX
Analyzed, designed, developed, implemented and evaluated employee training. Developed manuals and operating Guides. Created Operating Guides for PCS (Patient Care System) and Radiology units. Developed and documented procedures. Quality checked manuals for grammar and style. Maintained and quality checked procedures for online reference. Advised clients on methods to manage change, develop authentic assessments of training, Developed approaches to training end users of computer software systems such as Meditech CareLINK, Sovera and SAP. Developed hardware and software training for Regional Sales Manager for a major snack food manufacturer -

SKILLS

COMPUTER SKILLS

MS Office Suite, MS FrontPage, Audacity, Corel WordPerfect, ServiceSoft,
Macromedia Dreamweaver, Lotus Notes, First Publisher, JASC Paintshop Pro, Adobe Photoshop 7, Macromedia Fireworks, SnagIt, Pagemaker, Flash, Framemaker, Adobe Captivate

ADDITIONAL SKILLS

Familiarity with ISO 9000, Six Sigma and Method 1 Quality and Project Management methodologies,
Practical Experience with Information Mapping, ABCD, Darryl Sink Design Methodology, Regularly used for WBT voice over and narration

EDUCATION
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1989 - 1992	University of Dayton School of Law	Dayton, OH
J.D. Law -
1985 - 1987	Indiana University	Bloomington, IN
BA Political Science -

AWARDS AND HONORS

Quarterly Sales and Partner Operations Award winner, five time Quality Employee of the Month for American Express, awarded Silver Level recognition for Diversity Management Recognition Program, Team Representative of the Month, multiple awards for quality customer service. Leader of "Totally Responsible Person" initiative which encouraged employees to stay focused, productive and positive in times of change. Led team-sponsored book drive which doubled size of Service Center's Diversity Library, Co-Directed Publicity Committee for American Express Diversity Week.

KEYWORDS

Instructional Designer, Leader, Manager, Senior level, eLearning, change management

Steve Yudewitz's Resume (Last updated April 2nd 2008)